1. Information We Collect: We are committed to protecting your privacy. We collect personal information that you voluntarily provide to us when you:
- Register for an Account: Name, email address, phone number, and password.
- Submit a Rental Application: Additional personal details such as address, employment information, income, National Insurance number, and references.
- Make Payments: Payment information, including credit/debit card details or bank account information.
- Communicate with Us: Information you provide in correspondence, such as emails or messages.
- Visit Our Site: Technical data such as your IP address, browser type, device
information, and browsing behaviour through cookies and similar tracking technologies.
2. How We Use Your Information: We use the information we collect to provide you with the best possible service. This includes:
- To Provide Services: Processing rental applications, managing your account, and facilitating payments.
- To Communicate: Sending you updates, marketing communications, and responding to inquiries.
- To Improve Our Site: Analysing usage patterns to enhance your experience.
- For Legal Compliance: Meeting legal obligations, such as reporting to government authorities or complying with legal processes.
3. Sharing Your Information: Your privacy is important to us. We only share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, processing transactions, or providing services to you.
- Landlords and Property Managers: If you apply for a rental property, we may share your application details with the relevant landlord or property manager.
- Legal Obligations: We may disclose your information if required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner.
4. Security of Your Information: We take your security seriously. We implement robust security measures to protect your personal information from unauthorised access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices: You have rights regarding your personal information, and we are here to help you exercise them:
- Access and Correction: You can access and update your personal information by logging into your account.
- Data Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions provided in the emails or contacting us directly.
6. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage cookie preferences through your browser settings.
7. Third-Party Links: Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Children’s Privacy: Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received such information, we will delete it from our records.
9. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at:
iSyay Homes
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
12345678910
info@istayhomes.co.uk